Human behavior can be quite fascinating at times; we
sometimes can take something that is so simple and make it exhaustively
complicated.
Have you ever sat in a meeting, restaurant, etc... with
a group of people and a decision has to be made…but instead of stating what you
really think, you (and everyone else) reluctantly agree on a path that almost
everyone in the room silently does not agree is the correct course of action?
One of my favorite examples of this awkwardness dates
back to a study conducted in 1974 by management expert Jerry B. Harvey:
The drive is hot, dusty, and long. When they arrive at the cafeteria, the food is as bad as the drive. They arrive back home four hours later, exhausted.
One of them dishonestly says, "It was a great trip, wasn't it?" The mother-in-law says that, actually, she would rather have stayed home, but went along since the other three were so enthusiastic. The husband says, "I wasn't delighted to be doing what we were doing. I only went to satisfy the rest of you." The wife says, "I just went along to keep you happy. I would have had to be crazy to want to go out in the heat like that." The father-in-law then says that he only suggested it because he thought the others might be bored.
The group sits back, perplexed that they together decided to take a trip which none of them wanted. They each would have preferred to sit comfortably, but did not admit to it when they still had time to enjoy the afternoon.
This “Abilene paradox” moment
is both fascinating and scary, all at the same time. This example could apply to a number of
different situations and dynamics at the workplace.
Everyone knows it is the wrong decision but since no
one is really comfortable with each other, there is an unspoken air of uncertainty (or
awkwardness) once the decision has been made for the sake of being "nice".
The truth is - if you are experiencing this kind of behavior on your team, it is a clear sign of distrust amongst each other or as a collective team.
It doesn't matter how strong each individual team member is - teams that do not trust each other will never reach its full potential.
The truth shall set you free – work on building trust amongst each other. Avoid making "nice" decisions that can be a waste of time, energy, and resources for everyone involved.
Collectively, we can stop the madness!
What can you do to make sure you do not have an Abilene paradox moment on your teams this year?